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Terms & Conditions

Last updated: March 2026

Welcome to CoMi Pet Grooming (“CoMi”, “we”, “our”, “us”). By booking an appointment, using our website, or receiving grooming services, you agree to the following Terms & Conditions. These Terms are designed to ensure the safety, wellbeing, and comfort of pets, clients, and staff.

1. Acceptance of Services

By booking an appointment or using our services, you confirm that:

  • You are the legal owner or authorized guardian of the pet.
  • All information provided about your pet is accurate and complete.
  • You agree to these Terms & Conditions.
  • Your pet is fit and healthy for grooming unless otherwise disclosed.
  • Your pet meets vaccination requirements as required by law.

CoMi Pet Grooming reserves the right to refuse service at any time.

2. Pet Health & Vaccination Requirements

Owners must inform us of any known health conditions, allergies, sensitivities, injuries, or behavioral concerns prior to the appointment.
For the safety of all pets and staff, proof of current rabies vaccination is required where mandated by law. Vaccination records must be valid and up to date at the time of the grooming appointment.
CoMi Pet Grooming reserves the right to refuse or cancel grooming services if vaccination records are expired, incomplete, or cannot be provided.
Grooming may expose pre-existing skin or health conditions. CoMi Pet Grooming is not responsible for medical issues that become apparent during or after grooming.
Senior pets or pets with medical conditions will be groomed with extra care, prioritizing comfort and safety. Services may be modified or discontinued if grooming is deemed unsafe for the pet.

3. Matting Policy

Matted coats can cause significant discomfort and may lead to skin irritation or other health concerns.
Removing matted fur may require shaving or closely trimming the coat for humane reasons. This process may:

  • significantly change the pet’s appearance
  • expose skin irritation or pre-existing conditions
  • cause temporary sensitivity

Additional fees may apply for severely matted coats due to extra time and care required.
Owners are responsible for maintaining their pet’s coat between appointments.

4. Flea & Parasite Policy

If fleas, ticks, or other parasites are discovered during grooming, CoMi Pet Grooming reserves the right to:

  • administer a flea treatment bath
  • stop or modify the grooming service
  • reschedule the appointment if necessary

Additional charges may apply for flea or parasite treatment and sanitation procedures required to maintain a safe environment for all pets.
Severe infestations may require veterinary treatment before grooming can continue.

5. Grooming Risks

Grooming involves the use of sharp tools and equipment. While every precaution is taken, grooming carries inherent risks.

Possible incidents may include:

  • minor nicks or cuts
  • clipper irritation
  • nail quicking
  • skin sensitivity
  • stress-related reactions

Certain pets, including puppies, senior pets, anxious pets, or heavily matted pets, may have increased sensitivity during grooming.
By using our services, you acknowledge and accept these risks.

6. Aggressive or Difficult Pet Policy

Owners must inform us if their pet has a history of:

  • aggression
  • biting
  • anxiety
  • sensitivity to grooming
  • behavioral challenges

CoMi Pet Grooming reserves the right to:

  • use safety equipment when necessary
  • refuse service
  • stop grooming at any time
  • modify grooming procedures for safety reasons

Additional handling fees may apply for pets requiring extra time or assistance.
Owners are responsible for any damages or injuries caused by their pet.
The safety of pets and staff is our priority.

7. Veterinary Care Authorization

In the event of an emergency, illness, injury, or medical concern, the owner authorizes CoMi Pet Grooming to seek veterinary care if necessary.
We will attempt to contact the owner prior to obtaining treatment when possible.
All veterinary expenses are the responsibility of the pet owner.
CoMi Pet Grooming is not liable for the outcome of emergency medical treatment.

8. Appointments, Cancellations & No-Shows

Cancellation Policy

We require at least 24 hours notice for cancellations or rescheduling.
Appointments cancelled with less than 24 hours notice may be subject to the full grooming fee.
Exceptions may be considered for emergencies or unforeseen circumstances.

No-Show Policy

Failure to attend a scheduled appointment without notice will be considered a no-show.
We reserve the right to charge the full grooming fee due to lost appointment time.
Outstanding fees must be paid before future bookings are accepted.

Late Arrival Policy

Clients arriving more than 15 minutes late may:

  • require rescheduling
  • receive a modified service
  • incur additional fees

Late Pick-Up Policy

Pets should be picked up promptly after notification that grooming is complete.
A late pick-up fee of $5 per 15 minutes may apply after 60 minutes.

9. Pricing

Service pricing is based on:

  • breed
  • size
  • coat condition
  • grooming style requested
  • pet behavior
  • time required

Additional charges may apply for:

  • dematting
  • special handling
  • extensive styling
  • late arrival
  • flea treatment
  • excessive coat condition

Final pricing may vary depending on the pet’s condition at the time of service.

10. Satisfaction Policy

We strive to provide high-quality grooming services tailored to each pet’s needs and owner preferences.
If you are not satisfied with the grooming service, please notify us within 24 hours so we may review the concern.

Results may vary depending on:

  • coat condition
  • matting severity
  • pet behavior
  • pet tolerance
  • health considerations

Refunds are not guaranteed once services are completed.
The pet’s comfort and safety will always take priority over cosmetic preferences.

11. Photo Release

By using our services, you grant CoMi Pet Grooming permission to photograph your pet for:

  • website content
  • social media
  • marketing materials
  • portfolio use

If you do not wish your pet’s photo to be used, please notify us prior to the appointment.

12. Limitation of Liability

CoMi Pet Grooming will not be held liable for:

  • pre-existing health conditions
  • allergic reactions to grooming products
  • stress-related reactions
  • complications related to matting removal
  • injuries resulting from behavioral issues
  • medical conditions revealed during grooming

By using our services, you agree to release CoMi Pet Grooming, its owners, employees, and representatives from liability arising from grooming services.

13. Right to Refuse Service

We reserve the right to refuse or discontinue services at any time if:

  • a pet is aggressive or unsafe to handle
  • vaccination requirements are not met
  • health conditions pose a safety risk
  • important information has not been disclosed
  • payment obligations are not met
  • inappropriate behavior occurs toward staff

14. Changes to Terms

CoMi Pet Grooming reserves the right to update these Terms at any time without prior notice.
Continued use of our services indicates acceptance of updated Terms.